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The Complaint tablet to Ea-nāṣir may be the oldest known written customer complaint. [1] A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a ...
A complaint system (also known as a conflict management system, internal conflict management system, integrated conflict management system, [1] or dispute resolution system) is a set of procedures used in organizations to address complaints and resolve disputes.
Learn about grievance redressal, a process of receiving and processing complaints from citizens and consumers in India and other countries. Find out the types of complaints, the steps involved, the challenges and the options for organizations to implement grievance redressal mechanisms.
Learn about the history, types and features of CRM systems, which are used to manage interactions with customers across different channels and platforms. Find out how CRM can help businesses improve customer satisfaction, loyalty and sales growth.
A call centre is a facility for handling large volumes of telephone enquiries, while a contact centre is a broader concept that includes other communication channels. Learn about the origins, types, and features of call centres and contact centres, and their impact on customer service and labour.
Customer satisfaction is a term used in marketing to evaluate customer experience and how products and services meet or surpass customer expectations. Learn about the theoretical frameworks, metrics, and methods to measure customer satisfaction and its impact on loyalty and retention.
CAPA stands for corrective and preventive action, a set of improvements to eliminate causes of non-conformities or other undesirable situations. It is a concept within quality management systems, such as ISO standards and FDA regulations, and involves root cause analysis, investigation, action, review, and further action.
Front office is the part of a company that comes in contact with clients, such as the marketing, sales, and service departments. Learn about the different types of front office in general offices, hotels, banking, and sports industries, and the challenges faced by front office staff.