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411 is a telephone number for local directory assistance in Canada and the United States. Until the early 1980s, 411 – and the related 113 number – were free to call in most jurisdictions. In the United States, the service is commonly known as "information", [ 1 ] although its official name is "directory assistance".
411 NDA: National Directory Assistance. 411 is dialed and the operator is requested to search for a listing in an area code not local to the caller. For example: The caller lives in area code 630 (Oak Brook, Illinois) and requests a listing for a business in area code 213 (Los Angeles, California). In this case, AT&T Illinois bills the call.
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Callers dial 1-800 (888 or 866)-FREE411 [373-3411] from any phone in the United States to use the toll-free service. Sponsors cover part of the service cost by playing advertising messages during the call. Callers always hear an ad at the beginning of the call, and then another after they have made their request.
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The Government of Canada's Translation Bureau recommends using hyphens between groups; e.g. 250-555-0199. [4] Using the format specified by the International Telecommunication Union (ITU) in Recommendation E.164 for telephone numbers, a Canadian number is written as +1NPANXXXXXX, with no spaces, hyphens, or other characters; e.g. +12505550199.
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