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Job characteristic theory is a theory of work design that proposes five core job characteristics (skill variety, task identity, task significance, autonomy, and feedback) that affect work-related outcomes through three psychological states. The theory also includes moderators (growth need strength, knowledge and skill, and context satisfaction) that influence the relationships between the job ...
If you follow these eight ways to be a model customer — ideas from r/RetailHell workers, by the way — you can rest assured that you’re making service workers' lives a little bit less hellish.
Customer service is the assistance and advice provided by a company to its customers. Learn about different types of customer service, such as in-person, online, automated, and AI-based, and how to measure customer satisfaction and loyalty.
Conscientiousness is the tendency to be careful, diligent, and efficient in one's actions and obligations. It is one of the five major dimensions of personality, along with openness, extraversion, agreeableness, and neuroticism.
The Big Five personality traits are a group of five characteristics used to study personality: openness, conscientiousness, extraversion, agreeableness, and neuroticism. They are based on factor analysis of words describing people's behaviour and have been found to be strongly correlated with each other.
Trait activation theory explains how personality traits are expressed in work behavior as responses to trait-relevant situational cues. It suggests that traits are activated by three levels of cues: task, social, and organizational, and that trait expression affects job performance and satisfaction.
A functional manager is a person who has management authority over an organizational unit, such as a department, within a business or other organization. Functional managers have ongoing responsibilities, such as tracking processes, managing tasks, and improving efficiency, and they need various skills, such as communication, decision making, and interpersonal skills.
Serviceability involves the consumer's ease of obtaining repair service (example: access to service centers and/or ease of self-service), the responsiveness of service personnel (example: ease of getting an appointment, willingness of repair personnel to listen to the customer), and the reliability of service (example: whether the service is ...
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