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Please update your 4-digit PIN code used for debit transactions by calling the number on the back of your card.
In order to get a replacement card, you will need to have registered your card. A replacement card with your available balance will be issued if you can verify the card number. Or, if your card is not registered, you will need to provide a copy of the card and/or a purchase receipt, as well as proof of your identity.
Need help? To report a lost or stolen card or if you have trouble using your card, call us at 888.853.9536. We accept relay calls.
Call us immediately at 888.853.9536 to report a lost or stolen card. We accept relay calls. In order to get a replacement card, you will need to have registered your card. A replacement card with your available balance will be issued if you can verify the card number.
If you wish to make internet, mail or phone order purchases, you will need to register your card by going to www.prepaidgiftbalance.com and providing your name and address prior to performing the purchase transaction.
We strongly encourage the recipient of the Prepaid gift card to register their card online or calling Customer Service at 1-888-853-9536. Your card must be registered to obtain a replacement card.
It is important to register your card online at www.prepaidgiftbalance.com or by calling Customer Service at 1‐888‐853‐9536.
Getting Started: Enter the 30-digit barcode on the back of the card, the 16-digit card number and the 3-digit security code. Click Submit to locate your card. Follow the prompts to upload your documentation. Please enter a contact number for an agent to reach out to you should further be required.
keep your purchase receipt, if applicable, and register your Card in your name at www.prepaidgiftbalance.com so that we can establish your relationship to the Card in the event it is lost or stolen. Fees
Keep a record of your Card number and the Customer Service number 888-853-9536 (we accept relay calls) in case of loss or theft. We also recommend that you keep your purchase receipt, if applicable, and register your Card in your name at www. prepaidgiftbalance.com so that we can establish your relationship