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The Charter Mark was an award demonstrating the achievement of national standard for excellence in customer service in United Kingdom public sector organisations. Introduced in 1991, it was replaced in 2008 by Customer Service Excellence standard, with the last issued Charter Marks expiring in 2011. The Charter Mark was one of the consequences ...
Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.
The customer is always right. " The customer is always right " is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction. It was popularised by pioneering and successful retailers such as Harry Gordon Selfridge, John Wanamaker and Marshall Field. They advocated that customer complaints should be treated ...
e. Nasakom (which stands for nationalism, religion and communism; (Indonesian: Nasionalisme, Agama, Komunisme)) was a political concept coined by President Sukarno. This concept prevailed in Indonesia from 1959 during the Guided Democracy Era until the New Order, in 1966. Sukarno's idea of Nasakom was an attempt to unify various political ...
The spelling "Soekarno", based on Dutch orthography, is still in frequent use, mainly because he signed his name in the old spelling. Sukarno himself insisted on a "u" in writing, not "oe", but said that he had been told in school to use the Dutch style, and that after 50 years, it was too difficult to change his signature, so he still signed ...
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Service recovery paradox. The service recovery paradox (SRP) is a situation in which a customer thinks more highly of a company after the company has corrected a problem with their service, compared to how they would regard the company if non-faulty service had been provided. The main reason behind this thinking is that successful recovery of a ...
Customer Service Assurance (CSA) in telecom and Internet services means the collection of Communications Service Provider (CSP) customer usage information from all practical sources including network traffic, network devices, content servers, management databases and user devices to ensure customer service quality is consistent with CSP expectations.