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IPB University is a state-run agricultural university in Bogor, Indonesia, founded in 1963. The logo consists of "Institut Pertanian Bogor" text, a tree with three branches and five leaves, and an open book, symbolizing IPB's commitments to education, research and community service.
SNBT (Test-Based National Selection) is a written exam for admission to state universities in Indonesia. It was formerly known as SBMPTN (Seleksi Bersama Masuk Perguruan Tinggi Negeri) and SNMPTN (Seleksi Nasional Masuk Perguruan Tinggi Negeri).
Learn about the history, functions, and criticisms of the Indonesian government ministry that oversees education, culture, research, and technology affairs. Find out how the ministry was formed in 2021 and what curriculum reforms it initiated in 2022.
Customer service is the assistance and advice provided by a company to its customers. Learn about different types of customer service, such as in-person, online, automated, and AI-based, and how to measure customer satisfaction and loyalty.
This is a list of universities, colleges, polytechnics and other higher education in Indonesia.. According to the former Directorate General of Higher Education (now part of the Ministry of Research, Technology, & Higher Education), in 2022 there were 4,004 higher education institutions (3,820 private and 184 public). [1]
Grade adalah is the Indonesian term for academic grade, which is based on a 1 to 100 point scale. Learn about the different grade point ranges, letter grades, and passing scores for schools and universities in Indonesia.
The International Customer Service Institute (TICSI) is an international partnership organisation to enable the recognition and sharing of global best practice in customer service. It was founded in 2005 operating out of London and Dubai and has developed The International Standard for Service Excellence (TISSE). [ 1 ]
Course content typically includes greeting the customer (either by phone or in person), questioning to understand the customer’s need or problem, listening, confirming understanding, responding with value, using positive language, eliminating jargon, concluding the phone or face-to-face interaction, dealing with angry customers, and the importance of body language and tone of voice.