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Find out how to contact Royal Mail for help and support as a personal customer via website, phone or post.
Please note: the maximum weight limit for Special Delivery Guaranteed by 1pm® items is 20kg, and for Special Delivery Guaranteed by 9am® it’s 2kg. Size and weight comparison guide Want to tell the difference between small and large letters? Watch our video . Letter - Greetings cards, personal letters, postcards, bills Large letter - A4 documents, certificates, magazines, CD or DVD in cased ...
You can cancel your Keepsafe at any time. You also have a statutory right to cancel your Keepsafe within 14 calendar days from the day after we send you a confirmation letter or email (this is the Cancellation Period). If you cancel your Keepsafe before it has started, you‘ll receive a full refund. If you cancel your Keepsafe within the ...
Please call us on 03457 777 888 to discuss and arrange the address change. We will require additional identification to support this request, please call us on 03457 950950* to discuss this. * Line are open Monday to Friday 8am to 6pm.
These guidelines show the best way to address your mail for fast delivery in the UK and abroad. Write the address clearly on the front following our clear addressing guide lines and always include a postcode when you can. You can search for up to 50 postcodes or addresses, free of charge, with our Postcode Finder. Before sending your item, please check our Prohibited and restricted items ...
Help with Price Finder. Please use our price finder tool to calculate the cost of sending your parcel or letter. You can also see our current postage prices as a PDF here. If you're ready to send you can pay for and print your postage now using Send an Item with Click & Drop.
If you purchase your postage online at send.royalmail.com you can get your postage label printed when you drop your parcel off. Once you've received your QR code to your mobile, take it to your Royal Mail Customer Service Point (CSP), usually located at your local Delivery Office or a Post Office branch. They’ll scan the QR code, print the ...
To start using Click & Drop, you must enter your company details first, including your main company address and return address. Watch our how-to video to find out how. How to add trading names to Click & Drop - What they are, why they're important and how to manage your trading names in Click & Drop. Trading names are a crucial part of any ...
If an item of your mail is lost, damaged, delayed or arrived with some of the contents missing, you may be eligible to claim compensation. For advice on how to claim for items posted in other ways, visit our Claims Centre
Please check you've entered the number correctly. If you're the recipient, check the sender has given you the right reference number. Check the reference number is for an item sent with Royal Mail, using a service that offers tracking. If the item has been sent. The sender might have created a tracking number, but not yet submitted the item ...