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In May 2017, the service acquired a license from the central bank to use QR Code scans for payments. [88] GoRide, the first online motorcycle taxi service in Indonesia. [89] As of May 2018, Gojek has more than 1,000,000 fleets. [90] Go-Car, a ride-hailing service for cars. Go-Blue Bird enables customers to request Blue Bird taxis in the app ...
Telkomsel is the largest cellular telecommunication carrier in the country with 169.5 million customer base as of 2020. [2] The company operates their GSM network on the 900–1800 MHz frequency range, as well as 3G , 4G , and 5G services on other frequencies.
Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. [3] It is expected that AI ...
PT Trinusa Travelindo, operating as Traveloka is an Indonesian technology company focused on travel and ticketing. Operating a services website of the same name and based out of Jakarta, Indonesia, [8] Traveloka is active in six countries, [4] and in 2022 remained the largest online travel app in Southeast Asia. [9]
The Customer Service Excellence Standard is made up of 5 criteria with 57 elements in total. Assessment is carried out via a desktop review by an authorised assessor followed by an on site visit lasting one, two or three days (sometimes more) depending on the size of the department or organisation being assessed.
PT Telekomunikasi Indonesia (Persero) Tbk [2] (lit. ' Telecommunications Indonesia State-owned Public Limited Company ' [2]) officially shortened into PT Telkom Indonesia (Persero) Tbk, also simply known as Telkom, is an Indonesian multinational telecommunications conglomerate [4] with its corporate headquarters in Bandung and its operational headquarters in the Telkom Landmark Complex in ...
This included embedding sales force automation or extended customer service (e.g. inquiry, activity management) as CRM features in their ERP. Customer relationship management was popularized in 1997 due to the work of Siebel, Gartner, and IBM. Between 1997 and 2000, leading CRM products were enriched with shipping and marketing capabilities. [15]
In 1989, Citi was the first foreign bank to introduce credit cards in Indonesia. In 1993, CitiPhone, a 24 hours a day, 7 days a week customer service program was launched. In 2013, Citi launched CitiMobile. [2] In 2023, United Overseas Bank acquired Citi's consumer business in Malaysia, Indonesia, Thailand, and Vietnam. [1]