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  2. Amazon customer service workers are scared AI will replace ...

    www.aol.com/finance/amazon-customer-workers...

    Workers across the U.S. are worried that they could be replaced by AI, and a new feature story about Amazon from Fortune ’s Jason Del Rey shows what those fears look like up close. The company ...

  3. Amazon axed more than 100 customer service managers in ... - AOL

    www.aol.com/finance/amazon-axed-more-100...

    The cuts affected more than 100 customer service managers working in Level 5 and Level 6 middle management positions both in call centers and virtually. Impacted employees worked mainly in either ...

  4. Layoffs, abusive calls, and AI fears: Inside the front lines ...

    www.aol.com/finance/layoffs-abusive-calls-ai...

    At the lower level, Amazon customer service agents, or CSAs, get paid hourly (from just north of $15 to a couple of dollars over $20 in the U.S.) to respond by phone, email, chat, and social to ...

  5. Applications of artificial intelligence - Wikipedia

    en.wikipedia.org/wiki/Applications_of_artificial...

    Amazon uses a chatbot for customer service that can perform tasks like checking the status of an order, cancelling orders, offering refunds and connecting the customer with a human representative. [247] Generative AI (GenAI), such as ChatGPT, is increasingly used in business to automate tasks and enhance decision-making. [248]

  6. Amazon Mechanical Turk - Wikipedia

    en.wikipedia.org/wiki/Amazon_Mechanical_Turk

    Amazon Mechanical Turk ( MTurk) is a crowdsourcing website with which businesses can hire remotely located "crowdworkers" to perform discrete on-demand tasks that computers are currently unable to do as economically. It is operated under Amazon Web Services, and is owned by Amazon. [ 1] Employers, known as requesters, post jobs known as Human ...

  7. Amazon Web Services - Wikipedia

    en.wikipedia.org/wiki/Amazon_Web_Services

    Amazon Web Services, Inc. ( AWS) is a subsidiary of Amazon that provides on-demand cloud computing platforms and APIs to individuals, companies, and governments, on a metered, pay-as-you-go basis. Clients will often use this in combination with autoscaling (a process that allows a client to use more computing in times of high application usage ...

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  9. Amazon Putting Pieces in Place to Offer Satellite Internet ...

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    July 20, 2024 at 7:07 AM. Earth surrounded by a cloud of satellites. Image source: Getty Images. After years of delays, in October 2023 Amazon (NASDAQ: AMZN) took its first step toward offering ...

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