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  2. Indonesian language - Wikipedia

    en.wikipedia.org/wiki/Indonesian_language

    Indonesian (Bahasa Indonesia; [baˈhasa indoˈnesija]) is the official and national language of Indonesia. [9] It is a standardized variety of Malay, [10] an Austronesian language that has been used as a lingua franca in the multilingual Indonesian archipelago for centuries.

  3. Comparison of Indonesian and Standard Malay - Wikipedia

    en.wikipedia.org/wiki/Comparison_of_Indonesian...

    Word derivation and compounds. Indonesian and (Standard Malaysian) Malay have similar derivation and compounds rule. However, there is difference on quasi-past participle or participle-like adjective when attached to a noun or verb. (Standard Malaysian) Malay uses prefix ber- to denote such, while Indonesian uses prefix ter- to do so.

  4. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.

  5. Malay language - Wikipedia

    en.wikipedia.org/wiki/Malay_language

    Malay is the national language in Malaysia by Article 152 of the Constitution of Malaysia, and became the sole official language in West Malaysia in 1968, and in East Malaysia gradually from 1974. English continues, however, to be widely used in professional and commercial fields and in the superior courts.

  6. Malay styles and titles - Wikipedia

    en.wikipedia.org/wiki/Malay_styles_and_titles

    Federal. Titles of Malaysian royalty and rulers: Yang di-Pertuan Agong (literally, 'He who is made Supreme Lord' but usually 'Supreme Head' or 'Paramount Ruler') is the official title of the ruler of all Malaysia, elected from among the nine heads of the royal families. The title is often glossed 'King' in English.

  7. Customer Service Excellence - Wikipedia

    en.wikipedia.org/wiki/Customer_Service_Excellence

    The Charter Mark was an award demonstrating the achievement of national standard for excellence in customer service in United Kingdom public sector organisations. Introduced in 1991, it was replaced in 2008 by Customer Service Excellence standard, with the last issued Charter Marks expiring in 2011. The Charter Mark was one of the consequences ...

  8. Customer service training - Wikipedia

    en.wikipedia.org/wiki/Customer_service_training

    Customer service classes can be taught in a traditional classroom setting with workbooks or DVD and a trainer, through various methods of e-learning (web based training), or a blend (blended learning) of the two. An advantage of classroom training, whether traditional or the synchronous form of blended learning, is that participants can discuss ...

  9. Customer service representative - Wikipedia

    en.wikipedia.org/wiki/Customer_service...

    They may work in an office with a call center or in retail. [1][2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]