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2. Knowledge, Skills, and Abilities - Wikipedia

   en.wikipedia.org/wiki/Knowledge,_Skills,_and...

   The Knowledge, Skills, and Abilities (KSA) framework, is a series of narrative statements that, along with résumés, determines who the best applicants are when several candidates qualify for a job. The knowledge, skills, and abilities (KSAs) necessary for the successful performance of a position are contained on each job vacancy announcement.

3. Requirement - Wikipedia

   en.wikipedia.org/wiki/Requirement

   Examples include formatting text, calculating a number, modulating a signal. They are also sometimes known as capabilities. Quality-of-service (non-functional) requirements Usually detailed statements of the conditions under which the solution must remain effective, qualities that the solution must have, or constraints within which it must operate.

4. Customer service - Wikipedia

   en.wikipedia.org/wiki/Customer_service

   Customer support. Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9] These services may even be provided at the place in which the ...

5. Eight dimensions of quality - Wikipedia

   en.wikipedia.org/wiki/Eight_dimensions_of_quality

   Summary. Garvin's eight dimensions can be summarized as follows: Performance: Brands can usually be ranked objectively on individual aspects of performance. Features: Features are additional characteristics that enhance the appeal of the product or service to the user. Reliability: This is a key element for users who need the product to work ...

6. Trait activation theory - Wikipedia

   en.wikipedia.org/wiki/Trait_Activation_Theory

   Trait activation theory is based on a specific model of job performance, and can be considered an elaborated or extended view of personality-job fit. Specifically, it is how an individual expresses their traits when exposed to situational cues related to those traits. [1] : 502 These situational cues may stem from organization, social, and/or ...

7. Retail Workers Share 8 Characteristics of an Ideal Customer - AOL

   www.aol.com/retail-workers-share-8...

   Don’t Skip the Niceties. If there’s one thing you take away from this piece, it should be that politeness matters. So, yes, say hello, ask how an employee is doing, and don’t forget your ...

8. Functional manager - Wikipedia

   en.wikipedia.org/wiki/Functional_manager

   Functional manager. A functional manager is a person who has management authority over an organizational unit—such as a department—within a business, company, or other organization. Functional managers have ongoing responsibilities, and are not usually directly affiliated with project teams, other than ensuring that goals and objectives ...

9. Customer knowledge - Wikipedia

   en.wikipedia.org/wiki/Customer_knowledge

   Customer knowledge ( CK) is the combination of experience, value and insight information which is needed, created and absorbed during the transaction and exchange between the customers and enterprise. [1] Campbell (2003) defines customer knowledge as: "organized and structured information about the customer as a result of systematic processing ...