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2. Customer feedback management services - Wikipedia

   en.wikipedia.org/wiki/Customer_Feedback...

   Customer feedback management (CFM) online services are web applications that allow businesses to manage user suggestions and complaints in a structured fashion. A 2011 study conducted by Aberdeen Group showed that companies using customer feedback management services and social media monitoring have a 15% better customer retention rate.

3. diagrams.net - Wikipedia

   en.wikipedia.org/wiki/Diagrams.net

   Website. www.drawio.com. diagrams.net (previously draw.io[2][3]) is a cross-platform graph drawing software application developed in HTML5 and JavaScript. [4] Its interface can be used to create diagrams such as flowcharts, wireframes, UML diagrams, organizational charts, and network diagrams. [5]

4. SmartDraw - Wikipedia

   en.wikipedia.org/wiki/SmartDraw

   Type. Diagramming software. License. 7 day trial and paid subscriptions. Website. www.smartdraw.com. SmartDraw is a web-based visual collaboration tool that combines diagramming, whiteboarding, and generating visuals from data. It is used by teams to make flowcharts, organization charts, mind maps, project charts, and other business visuals.

5. Consumer complaint - Wikipedia

   en.wikipedia.org/wiki/Consumer_complaint

   The Complaint tablet to Ea-nāṣir may be the oldest known written customer complaint. [1] A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a ...

6. Microsoft Visio - Wikipedia

   en.wikipedia.org/wiki/Microsoft_Visio

   Microsoft Visio (/ ˈvɪz.i.oʊ / VIZ-ee-oh) (formerly Microsoft Office Visio) is a diagramming and vector graphics application and is part of the Microsoft 365 family. The product was first introduced in 1992 by former American software company Visio Corporation, and its latest version is Visio 2021. Microsoft acquired the assets of Visio ...

7. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   v. t. e. Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...

8. Lucidchart - Wikipedia

   en.wikipedia.org/wiki/Lucidchart

   Lucidchart. Lucidchart is a web-based diagramming application [2] that allows users to visually collaborate on drawing, revising and sharing charts and diagrams, and improve processes, systems, and organizational structures. [3][4][5] It is produced by Lucid Software Inc., based in Utah, United States [3][6] and co-founded by Ben Dilts and Karl ...

9. Complaint system - Wikipedia

   en.wikipedia.org/wiki/Complaint_system

   A complaint system (also known as a conflict management system, internal conflict management system, integrated conflict management system, [1] or dispute resolution system) is a set of procedures used in organizations to address complaints and resolve disputes. Complaint systems in the US have undergone significant innovation especially since ...