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Stay polite and respectful. If you feel yourself getting emotional and think you might be getting close to lashing out disrespectfully, step away. Take yourself out of the situation so that you ...
A US study found that 81% of customer service employees deal with verbal abuse from clients, and 36% have even received violent threats. 43% of customers confessed to raising their voice when ...
Proactive communications is a customer relationship lifecycle strategy used to increase customer loyalty. It is related to the organizational psychology term proactivity, which states that individuals should act based on anticipatory behavior rather than reacting to situations. The strategy is used to provide customer care and build credibility ...
Problem solving is the process of achieving a goal by overcoming obstacles, a frequent part of most activities. Problems in need of solutions range from simple personal tasks (e.g. how to turn on an appliance) to complex issues in business and technical fields. The former is an example of simple problem solving (SPS) addressing one issue ...
Sales promotion is one of the elements of the promotional mix. The primary elements in the promotional mix are advertising, personal selling, direct marketing and publicity / public relations. Sales promotion uses both media and non-media marketing communications for a predetermined, limited time to increase consumer demand, stimulate market ...
Strategic information system. A strategic information system (SIS) is a computer system used by organisations to analyse market and competitor information, helping them plan and make their business more successful. It shapes the corporate strategy of an organisation by providing a connection between the organisation's demands and the latest ...
Edward Tufte. Edward Rolf Tufte (/ ˈtʌfti /; [2] born March 14, 1942), [1] sometimes known as " ET ", [3] is an American statistician and professor emeritus of political science, statistics, and computer science at Yale University. [4] He is noted for his writings on information design and as a pioneer in the field of data visualization.
A difficult conversation is a dialogue addressing sensitive, controversial, or emotionally charged topics, often with the potential for conflict, discomfort, or disagreement. These types of conversations often require navigating complex social, emotional, and cognitive factors and a high level of emotional intelligence, empathy, and active ...