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A smaller version of the Ministry of Research and Technology, the General Directorate of Higher Education, Research, and Technology, was created within the ministry in pursuance of Presidential Decree No. 62/2021, to govern and regulate science, research, and technology in Indonesia after dismantlement of Ministry of Research and Technology. [8]
Very Good (Baik Sekali) Highest common grade 8.00–8.99 Good (Baik) 7.00–7.99 Above Average (Lebih dari Cukup) 6.00–6.99 Average (Cukup) Lowest passing grade in general 5.00–5.99 Below Average (Hampir Cukup) Highest failing grade for certain subjects (such as Theology, Mother Tongue/Indonesian Language, and Citizenship) 4.00–4.99 ...
The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". [2] Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention. Customer ...
In a general manner, quality in business consists of "producing a good or service that conforms [to the specification of the client] the first time, in the right quantity, and at the right time". [3] The product or service should not be lower or higher than the specification (under or overquality).
Indonesian (Bahasa Indonesia; [baˈhasa indoˈnesija]) is the official and national language of Indonesia. [9] It is a standardized variety of Malay, [10] an Austronesian language that has been used as a lingua franca in the multilingual Indonesian archipelago for centuries.
"The customer is always right" is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction. It was popularised by pioneering and successful retailers such as Harry Gordon Selfridge, John Wanamaker and Marshall Field. They advocated that customer complaints should be treated seriously so that customers do ...
Course content typically includes greeting the customer (either by phone or in person), questioning to understand the customer’s need or problem, listening, confirming understanding, responding with value, using positive language, eliminating jargon, concluding the phone or face-to-face interaction, dealing with angry customers, and the importance of body language and tone of voice.
Education in Indonesia falls under the responsibility of the Ministry of Education, Culture, Research, and Technology (Kementerian Pendidikan, Kebudayaan, Riset, dan Teknologi or Kemdikbudristek) and the Ministry of Religious Affairs (Kementerian Agama or Kemenag).