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Customers should look for post cards and phone calls from the contractor to schedule water meter replacements. For more info visit: https://newcastlemsc.delaware.gov/files/2023/07/Smart-Meter-Update.pdf
Address: 100 Municipal Blvd. New Castle, DE 19720. Telephone: Contact Customer Service Dept. for service and billing inquiries (302) 323-2330.
The New Castle City Municipal Service Commission website allows you to pay your bill online, answer frequent questions and other information concerning your utility bills.
Sign in to manage account. The contractor hired by MSC to replace the water and electric meters at every location in the City will be on site and beginning to replace meters beginning 8/1/23. Customers should look for post cards and phone calls from the contractor to schedule water meter replacements.
New Castle MSC Online bill pay is fast and easy. It can help you manage your bills without having to worry about paper bills & checks.
Online Bill Pay. Online bill pay is fast and easy. It can help you manage your bills without having to worry about paper bills & checks. Learn More
Customers now have access to their water and electic meter readings (daily and in 15 minute increments) in order to assist them to understand their consumption. Customers can register for access at: https://newc-de-web.amppartners.org/