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2. Service-level agreement - Wikipedia

   en.wikipedia.org/wiki/Service-level_agreement

   A service-level agreement is an agreement between two or more parties, where one is the customer and the others are service providers. This can be a legally binding formal or an informal "contract" (for example, internal department relationships). The agreement may involve separate organizations or different teams within one organization.

3. Work order - Wikipedia

   en.wikipedia.org/wiki/Work_order

   A work order is usually a task or a job for a customer, that can be scheduled or assigned to someone. [1] Such an order may be from a customer request or created internally within the organization. Work orders may also be created as follow ups to inspections or audits. A work order may be for products or services.

4. Request for proposal - Wikipedia

   en.wikipedia.org/wiki/Request_for_proposal

   A request for association (RFA), also known as request for partnership or request for alliance, is a proposal from one party to another for acting together (usually in business) and sharing the benefits of this joint action. A request for expression (s) of interest (RFEI), is part of the EOI (expression of interest) discovery process in order ...

5. Software versioning - Wikipedia

   en.wikipedia.org/wiki/Software_versioning

   Software versioning. Software versioning is the process of assigning either unique version names or unique version numbers to unique states of computer software. Within a given version number category (e.g., major or minor), these numbers are generally assigned in increasing order and correspond to new developments in the software.

6. List of Microsoft Windows versions - Wikipedia

   en.wikipedia.org/wiki/List_of_Microsoft_Windows...

   A "personal computer" version of Windows is considered to be a version that end-users or OEMs can install on personal computers, including desktop computers, laptops, and workstations. The first five versions of Windows– Windows 1.0, Windows 2.0, Windows 2.1, Windows 3.0, and Windows 3.1 –were all based on MS-DOS, and were aimed at both ...

7. Configuration item - Wikipedia

   en.wikipedia.org/wiki/Configuration_item

   Configuration items are represented by their properties. These properties can be common to all the configuration items (e.g. unique item code that we will generate, description of function, end of the lifecycle or business owner that is approving configuration item changes and technical owner, i.e. administrator, that is supporting it and implementing the changes).

8. Submittals (construction) - Wikipedia

   en.wikipedia.org/wiki/Submittals_(construction)

   A sample is a physical portion of the specified product. Some samples are full product samples, such as a brick or section of precast concrete, or a partial sample that indicates color or texture. [2] The product sample is often required when several products are acceptable, to confirm the quality and aesthetic level of the material.

9. Press release - Wikipedia

   en.wikipedia.org/wiki/Press_release

   A press release (also known as a media release) is an official statement delivered to members of the news media for the purpose of providing information, creating an official statement, or making an announcement directed for public release. Press releases are also considered a primary source, meaning they are original informants for information.