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CTQ tree. CTQ trees ( critical-to-quality trees) are the key measurable characteristics of a product or process whose performance standards or specification limits must be met in order to satisfy the customer. They align improvement or design efforts with customer requirements. CTQs are used to decompose broad customer requirements into more ...
Customer support. Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9] These services may even be provided at the place in which the ...
The 8th Habit: From Effectiveness to Greatness. The 7 Habits of Highly Effective People, first published in 1989, is a business and self-help book written by Stephen R. Covey. [1] Covey defines effectiveness as the balance of obtaining desirable results with caring for that which produces those results. He illustrates this by referring to the ...
Retail Role Models. The very existence of the subreddit r/RetailHell — an 80,000-strong community of disgruntled workers — should tell you everything you need to know about the service ...
Summary. Garvin's eight dimensions can be summarized as follows: Performance: Brands can usually be ranked objectively on individual aspects of performance. Features: Features are additional characteristics that enhance the appeal of the product or service to the user. Reliability: This is a key element for users who need the product to work ...
Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals." [1] Enhancing customer satisfaction and fostering customer loyalty are pivotal for businesses, given the significant importance of ...
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Design and development The Junkers T 23 was one of a small group of aircraft that could be configured as a monoplane or a biplane. The monoplane form, designated T 23E (E for Eindecker), was a parasol winged aircraft; the biplane, T 23D (Doppeldecker), was a sesquiplane. It was a larger, two-seat development of the purely parasol Junkers T 19. It had an experimental role, as well as being an ...