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American's customer service and gate employees belong to the Communications Workers of America/International Brotherhood of Teamsters Passenger Service Association. [188] PAFCA-AAL represents the nearly 550 FAA-certificated Aircraft Dispatchers and Operations Specialists at American Airlines. This specialized group, many of whom are licensed ...
Over the past several years the public's view of airline service quality has shown a significant drop. [20] According to the 2008 American Customer Satisfaction Index, a University of Michigan study of 80,000 consumers' expectations and preferences, the major US airlines ranked last among all the industries surveyed.
1989. Headquarters. London. , United Kingdom. Website. skytraxratings .com. Skytrax (originally known as Inflight Research Services) is a United Kingdom–based consultancy headquartered in London that runs an airline and airport review website. [1]
Southwest's rating rose 2.5%, but Continental's was down 9.9%. The rating for the industry was 65, down 1.5% from last year. Airlines rank last in satisfaction among all industries measured by the ...
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The Airlines Reporting Corporation (ARC) is a company that provides ticket transaction settlement services between airlines and travel agencies (both traditional and online) and the travel management companies that sell their products in the United States. ARC, which is owned by nine major airlines, also offers its transactional data within ...
Full-page newspaper advertisements boasted low fares, new aircraft, leather seats, spacious legroom, and a customer-service-oriented staff committed to "bringing humanity back to air travel". [145] JetBlue became the first airline to offer all passengers personalized in-flight entertainment.
Frontier Airlines joined Spirit and Allegiant in June 2015 by eradicating its toll-free telephone number for customer service. [65] In June 2014, Frontier Airlines opened a crew base for flight attendants at Trenton–Mercer Airport. [66] In January 2015, Frontier Airlines cut several flights from Wilmington and Trenton.
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