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They may work in an office with a call center or in retail. [ 1][ 2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [ 3]
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Customer Service Representatives. Median hourly wage: $19.08. Number of teens employed: 244,000. Key skills you’ll learn: Patience, communication skills, active listening and problem-solving. 9 ...
Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [ 9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [ 9] These services may even be provided at the place in which the customer makes use of ...
In 2023, an India-based e-commerce platform, Dukaan, fired 27 customer service agents and replaced them with a chatbot, the Washington Post reported. But first, the company had used ChatGPT to ...
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