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  2. Service Excellence – Health Care - Wikipedia

    en.wikipedia.org/wiki/Service_Excellence...

    In United States healthcare, service excellence is the ability of the provider to consistently meet and manage patient expectations. Clinical excellence must be the priority for any health care system. [1] However, the best healthcare systems combine professional (clinical) service excellence with outstanding personal service.

  3. International Organization for Standardization - Wikipedia

    en.wikipedia.org/wiki/International_Organization...

    The organization develops and publishes international standards for easeness on end-user or commoners market, like availablity in technical and nontechnical fields, including everything from manufactured products and technology to food safety, transport, IT, agriculture, and healthcare.

  4. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Customer support. Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9] These services may even be provided at the place in which the ...

  5. Health care quality - Wikipedia

    en.wikipedia.org/wiki/Health_care_quality

    Health care quality is a level of value provided by any health care resource, as determined by some measurement. [1] As with quality in other fields, it is an assessment of whether something is good enough and whether it is suitable for its purpose. The goal of health care is to provide medical resources of high quality to all who need them ...

  6. File:Implementation process Customer Delight.pdf - Wikipedia

    en.wikipedia.org/wiki/File:Implementation...

    You are free: to share – to copy, distribute and transmit the work; to remix – to adapt the work; Under the following conditions: attribution – You must give appropriate credit, provide a link to the license, and indicate if changes were made.

  7. Customer - Wikipedia

    en.wikipedia.org/wiki/Customer

    Customer. In sales, commerce, and economics, a customer (sometimes known as a client, buyer, or purchaser) is the recipient of a good, service, product, or an idea, obtained from a seller, vendor, or supplier via a financial transaction or an exchange for money or some other valuable consideration. [1] [2]

  8. Health care reform - Wikipedia

    en.wikipedia.org/wiki/Health_care_reform

    Health care reform typically attempts to: Broaden the population that receives health care coverage through either public sector insurance programs or private sector insurance companies. Expand the array of health care providers consumers may choose among. Improve the access to health care specialists. Improve the quality of health care.

  9. Health Level 7 - Wikipedia

    en.wikipedia.org/wiki/Health_Level_7

    Health Level Seven, abbreviated to HL7, is a range of global standards for the transfer of clinical and administrative health data between applications with the aim to improve patient outcomes and health system performance. The HL7 standards focus on the application layer, which is "layer 7" in the Open Systems Interconnection model.