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They may work in an office with a call center or in retail. [ 1][ 2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [ 3]
Amazon has a number of products and services available, including its digital assistant Alexa, Amazon Music, and Prime Video for music and videos respectively, the Amazon Appstore for Android apps, the Kindle line of eink e-readers, Fire and Fire HD color LCD tablets. Audible provides audiobooks for purchase and listening.
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Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.
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In recent years, prominent virtual assistants for direct consumer use have included Apple's Siri, Amazon Alexa, Google Assistant, and Samsung's Bixby. [2] Also, companies in various industries often incorporate some kind of virtual assistant technology into their customer service or support. [3]
August 6, 2024 at 9:47 AM. By Aditya Kalra and Munsif Vengattil. NEW DELHI (Reuters) - Amazon.com India's country head Manish Tiwary has resigned after an eight-year stint and will leave the e ...