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Learn about the history and engineering of the Seven Mile Bridge, a bridge in the Florida Keys that connects Knight's Key and Little Duck Key. The bridge is part of the Overseas Highway and U.S. Route 1, and has a sister bridge for pedestrians and cyclists.
Service recovery is an organization's resolution of problems from dissatisfied customers, converting them into loyal customers. Learn about the effects of service recovery on satisfaction, loyalty, and the service recovery paradox, as well as the three categories of recovery strategies: customer, process, and employee recovery.
Learn about the history, types and features of CRM systems, which are used to manage interactions with customers across different channels and platforms. Find out how CRM can help businesses improve customer satisfaction, loyalty and sales growth.
Key West is the southernmost city in the contiguous United States and the westernmost island connected by highway in the Florida Keys. Learn about its precolonial and colonial history, its role in the Civil War and World War II, its attractions and landmarks, and its motto "One Human Family".
Get live or online help with your AOL needs, from email and passwords, technical questions, mobile email and more. Learn how to sign up, sync, download, install, uninstall, manage spam, and fix problems with your AOL account.
Learn about the concept, functions, and theories of complaining, a form of communication that expresses dissatisfaction. Explore how complaining is influenced by context, social roles, and individual factors, and how it affects the complainant and the recipient.
"The customer is always right" is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction. It was popularised by pioneering and successful retailers such as Harry Gordon Selfridge, John Wanamaker and Marshall Field. They advocated that customer complaints should be treated seriously so that customers do ...
The Florida newspaper is inviting people all over the world to submit their grievances on any subject of their choice before Dec. 7. One of his favorites came from a mother in St. Petersburg.