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A recent survey by Arizona State University's W.P. Carey School of Business found Americans are experiencing record-high problems with products and services, with 74% of customers surveyed ...
And the only thing worse for a business than bad customer service is having no customers to serve at all. Motley Fool contributor M. Joy Hayes, Ph.D., is the principal at ethics consulting firm ...
The complaint tablet to Ea-nāṣir ( UET V 81) [1] is a clay tablet that was sent to the ancient city-state Ur, written c. 1750 BCE. It is a complaint to a merchant named Ea-nāṣir from a customer named Nanni. Written in Akkadian cuneiform, it may be the oldest known written customer complaint. It is currently kept in the British Museum. [2]
Arise Virtual Solutions reached a settlement with the FTC, agreeing to pay $7 million to workers the FTC says were harmed by the company's misconduct. Arise is a technology platform that connects major companies with customer service agents who freelance on its platform.
The cuts affected more than 100 customer service managers working in Level 5 and Level 6 middle management positions both in call centers and virtually. Impacted employees worked mainly in either ...
Criticism of Comcast. A number of different controversies and criticisms have surrounded Comcast for various reasons over its recent history. Customers of the telecommunications company report low levels of customer satisfaction on both service and cost. Comcast has also had several customer service scandals, the most notorious of which ...
In 2004, Electronic Arts was criticized for employees working extraordinarily long hours, up to 100 hours per week, as a routine practice rather than during the "crunch time" period. Erin Hoffman, the fiancée of an EA employee, posted an "EA Spouse" blog anonymously as a "disgruntled spouse" in 2004, describing some of the worktime demands EA ...
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