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2. Microsoft takes its AI push to customer service call centers

   www.aol.com/news/microsoft-takes-ai-push...

   Microsoft on Tuesday said it will introduce new artificial intelligence tools for customer service call centers. Microsoft, which has backed ChatGPT creator OpenAI, is taking AI technology into a ...

3. Klarna froze hiring because of AI. Now it says its chatbot ...

   www.aol.com/finance/klarna-froze-hiring-because...

   Klarna’s ChatGPT-inspired bot is now handling two-thirds of Klarna’s customer service chats, and the company thinks it will drive a $40 million improvement in profit this year.

4. Wayfair CEO: AI is helping our human customer service ... - AOL

   www.aol.com/finance/wayfair-ceo-ai-helping-human...

   New AI tools are quickly making their way into the business world, with online furniture retailer Wayfair already seeing customer service interactions changed by AI.

5. Artificial intelligence in customer experience - Wikipedia

   en.wikipedia.org/wiki/Artificial_intelligence_in...

   Artificial intelligence in customer experience is the use and development of artificial intelligence (AI) to aid and improve customer experience (sometimes abbreviated to CX AI). [1][2] Chatbots are often seen as the first step in the development of AI within the industry, but more tailored offerings are slowly becoming available.

6. (24)7.ai - Wikipedia

   en.wikipedia.org/wiki/(24)7.ai

   [24]7.ai (full company name [24]7.ai, Inc.) is a customer service software and services company based in California that uses artificial intelligence and machine learning to provide targeted customer service.

7. Yellow.ai - Wikipedia

   en.wikipedia.org/wiki/Yellow.ai

   Yellow.ai. Yellow.ai, formerly Yellow Messenger, is a multinational company headquartered in San Mateo, California focused on customer service automation. [2] It was founded in 2016 and provides an AI platform for automating customer support experiences across chat and voice. The platform supports more than 135 languages across more than 35 ...

8. Canada's BMO appoints chief artificial intelligence and data ...

   www.aol.com/news/canadas-bmo-appoints-chief...

   Analysts expect AI use-cases for the industry to range from simplifying many routine tasks like filling out compliance forms to customer service chat support, and developing portfolios that are ...

9. Applications of artificial intelligence - Wikipedia

   en.wikipedia.org/wiki/Applications_of_artificial...

   Artificial intelligence (AI) has been used in applications throughout industry and academia. In a manner analogous to electricity or computers, AI serves as a general-purpose technology that has numerous applications, including language translation, image recognition, decision-making, [1][2] credit scoring and e-commerce. AI includes the development of machines which can perceive, understand ...