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  2. Office Humor: Bad Customer Service Skills - AOL

    www.aol.com/2010/06/11/office-humor-bad-customer...

    By Geoff Roth Last week we took a look at customer horror stories that would make many workers want to throw in the towel after having to deal with them. Time now to turn the tables, and look at ...

  3. List of Saturday Night Live commercial parodies - Wikipedia

    en.wikipedia.org/wiki/List_of_Saturday_Night...

    Bad Idea Jeans — a commercial featuring scenes of people discussing what can be considered "bad ideas" (for example, "Thought about it and even though it's over, I'm gonna tell my wife about the affair."). After each scene, white text on a black background reads "BAD IDEA". Each scene also zooms in on each person wearing said jeans.

  4. United Breaks Guitars - Wikipedia

    en.wikipedia.org/wiki/United_Breaks_Guitars

    United Breaks Guitars. " United Breaks Guitars " is a trio of protest songs by Canadian musician Dave Carroll and his band, Sons of Maxwell. It chronicles a real-life experience of how his guitar was broken during a trip on United Airlines in 2008 and the obstructively uncooperative reaction from the airline.

  5. 'The customer is always right?' Is AI the antidote to bad ...

    www.aol.com/customer-always-ai-antidote-bad...

    Worldwide, organizations are putting $3.7 trillion annually at risk because of bad customer experiences, according to research from Qualtrics XM Institute. U.S. businesses risk losing $846 billion ...

  6. Bad Customer Service? Blame the Bosses' Bad Policies

    www.aol.com/news/2012-05-25-bad-customer-service...

    And the only thing worse for a business than bad customer service is having no customers to serve at all. Motley Fool contributor M. Joy Hayes, Ph.D., is the principal at ethics consulting firm ...

  7. Use case - Wikipedia

    en.wikipedia.org/wiki/Use_case

    Outlines. v. t. e. In software and systems engineering, the phrase use case is a polyseme with two senses : A usage scenario for a piece of software; often used in the plural to suggest situations where a piece of software may be useful. A potential scenario in which a system receives an external request (such as user input) and responds to it.

  8. Best, worst and average case - Wikipedia

    en.wikipedia.org/wiki/Best,_worst_and_average_case

    In computer science, best, worst, and average cases of a given algorithm express what the resource usage is at least, at most and on average, respectively. Usually the resource being considered is running time, i.e. time complexity, but could also be memory or some other resource. Best case is the function which performs the minimum number of ...

  9. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Customer support. Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9] These services may even be provided at the place in which the ...