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On the 23rd, the poster of the original Xiaohongshu post stated that the director of customer service at Cathay Pacific's headquarters had contacted her to further understand the situation. She insisted that her intention was to ensure an apology from the flight attendants for their discriminatory remarks and for Cathay Pacific to apologize to ...
Cardinal Miloslav Vlk of Prague was instrumental in crafting an apology by John Paul II for the "cruel death" of the famed medieval Czech reformer Jan Hus in 1415. In his 18 December 1999 speech in Prague, John Paul expressed "deep sorrow" for Hus' death and praised his "moral courage." [11] For the Crusaders' Sack of Constantinople in 1204. [4]
Public Law 103-150, informally known as the Apology Resolution, is a Joint Resolution of the U.S. Congress adopted in 1993 that "acknowledges that the overthrow of the Kingdom of Hawaii occurred with the active participation of agents and citizens of the United States and further acknowledges that the Native Hawaiian people never directly relinquished to the United States their claims to their ...
Even if the person they’ve hurt 100 percent deserves an apology, they may fear appearing weak or insecure—despite logically knowing this isn’t the usual outcome of apologizing.
An apology is a voluntary expression of regret or remorse for actions, while apologizing (apologising in British English) is the act of expressing regret or remorse. [1] In informal situations, it may be called saying sorry. The goal of apologizing is generally forgiveness, reconciliation and restoration of the relationship between the people ...
Non-apology apology. A non-apology apology, sometimes called a backhanded apology, empty apology, nonpology, or fauxpology, [1][2] is a statement in the form of an apology that does not express remorse for what was done or said, or assigns fault to those ostensibly receiving the apology. [3] It is common in politics and public relations.
Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.