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Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.
The economy of Malaysia (GDP PPP) in 2014 was $746.821 billion, the third largest in ASEAN behind Indonesia and Thailand and the 28th largest in the world. [6] [needs update] For further information on the types of business entities in this country and their abbreviations, see "Business entities in Malaysia".
Service quality (SQ), in its contemporary conceptualisation, is a comparison of perceived expectations (E) of a service with perceived performance (P), giving rise to the equation SQ = P − E. [1] This conceptualistion of service quality has its origins in the expectancy-disconfirmation paradigm.
The primary objective of customer success is to ensure customers achieve their desired outcomes with the product or service, consequently leading to improved customer lifetime value (CLTV) for the company. Customer success has become increasingly integral to modern businesses across various industries, with dedicated teams and specialized tools ...
Website. www.um.edu.my. The University of Malaya (Malay: Universiti Malaya; abbreviated as UM or informally the Malayan University) is a public research university located in Kuala Lumpur, Malaysia. It is the oldest and highest ranking Malaysian institution of higher education, [6][7] and was the only university in newly independent Malaya. [8]
The International Customer Service Institute. The International Customer Service Institute ( TICSI) is an international partnership organisation to enable the recognition and sharing of global best practice in customer service. It was founded in 2005 operating out of London and Dubai and has developed The International Standard for Service ...
They may work in an office with a call center or in retail. [1][2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]
Telekom Malaysia Berhad or simply TM is a Malaysian telecommunications company founded in 1984. Beginning as the national telecommunications company for fixed line, radio, and television broadcasting services, it has evolved to become the country's largest provider of broadband services, data, fixed line, pay television, and network services. [5]