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  2. Pendatang asing - Wikipedia

    en.wikipedia.org/wiki/Pendatang_asing

    Pendatang asing", "orang pendatang" or "pendatang" is a common Malay phrase used to refer to foreigners or immigrants; "pendatang asing" literally means "foreign comer" or "foreign immigrant". Although most frequently used to refer to foreign immigrants, especially illegal immigrants , pendatang asing has been used by some politicians in ...

  3. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    v. t. e. Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...

  4. Indonesian language - Wikipedia

    en.wikipedia.org/wiki/Indonesian_language

    Indonesian (Bahasa Indonesia; [baˈhasa indoˈnesija]) is the official and national language of Indonesia. [ 9 ] It is a standardized variety of Malay, [ 10 ] an Austronesian language that has been used as a lingua franca in the multilingual Indonesian archipelago for centuries.

  5. Service (business) - Wikipedia

    en.wikipedia.org/wiki/Service_(business)

    Most modern business theorists see a continuum with pure service on one terminal point and pure commodity good on the other terminal point. [2] Most products fall between these two extremes. For example, a restaurant provides a physical good (the food ), but also provides services in the form of ambience, the setting and clearing of the table, etc.

  6. Comparison of Indonesian and Standard Malay - Wikipedia

    en.wikipedia.org/wiki/Comparison_of_Indonesian...

    Word derivation and compounds. Indonesian and (Standard Malaysian) Malay have similar derivation and compounds rule. However, there is difference on quasi-past participle or participle-like adjective when attached to a noun or verb. (Standard Malaysian) Malay uses prefix ber- to denote such, while Indonesian uses prefix ter- to do so.

  7. Metalinguistics - Wikipedia

    en.wikipedia.org/wiki/Metalinguistics

    Metalinguistics awareness was used as a construct in research extensively in the mid 1980s and early 1990s. Metalinguistic awareness is a theme that has frequently appeared in the study of bilingualism. It can be divided into four subcategories, namely phonological, word, syntactic and pragmatic awareness (Tunmer, Herriman, & Nesdale, 1988).

  8. Foreign language - Wikipedia

    en.wikipedia.org/wiki/Foreign_language

    A foreign language is a language that is not an official language of, nor typically spoken in, a specific country. Native speakers from that country usually need to acquire it through conscious learning, such as through language lessons at school, self-teaching, or attending language courses. A foreign language might be learned as a second ...

  9. IT service management - Wikipedia

    en.wikipedia.org/wiki/IT_service_management

    A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives. User refers to the actual user of the service ...