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  2. Customer satisfaction - Wikipedia

    en.wikipedia.org/wiki/Customer_satisfaction

    Customer satisfaction is a term frequently used in marketing to evaluate customer experience. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products ...

  3. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    v. t. e. Customer relationship management ( CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...

  4. Good to Great - Wikipedia

    en.wikipedia.org/wiki/Good_to_Great

    658 21. LC Class. HD57.7 .C645 2001. Good to Great: Why Some Companies Make the Leap... and Others Don't is a management book by Jim C. Collins that describes how companies transition from being good companies to great companies, and how most companies fail to make the transition. The book was a bestseller, selling four million copies and going ...

  5. Sikh gurus - Wikipedia

    en.wikipedia.org/wiki/Sikh_gurus

    Gurus of the Sikhs. Fresco from Dera Nirmala, Tanda-Hoshiarpur. The Sikh gurus ( Punjabi: ਸਿੱਖ ਗੁਰੂ; Hindi: सिख गुरु) are the spiritual masters of Sikhism, who established the religion over the course of about two and a half centuries, beginning in 1469. [2] The year 1469 marks the birth of Guru Nanak, the founder ...

  6. Dying To Be Free - The Huffington Post

    projects.huffingtonpost.com/dying-to-be-free...

    The last image we have of Patrick Cagey is of his first moments as a free man. He has just walked out of a 30-day drug treatment center in Georgetown, Kentucky, dressed in gym clothes and carrying a Nike duffel bag.

  7. Gojek - Wikipedia

    en.wikipedia.org/wiki/Gojek

    Gojek motorcycle riders in Salatiga, Central Java, Indonesia. The name Gojek comes from the term “Ojek” or motorbike taxis [16] commonly found throughout Indonesia. It was founded in 2010 with 20 motorbike drivers. [17] Gojek app was launched in January 2015, [18] and in less than two years, the app racked up nearly 30 million downloads. [19]

  8. Astra International - Wikipedia

    en.wikipedia.org/wiki/Astra_International

    www.astra.co.id. Astra International is an Indonesian conglomerate [1] controlled by Jardine Matheson. It was founded in 1957 by Tjia Kian Tie, Liem Pen Hong with the name of PT Astra International Incorporated. [2] It is Southeast Asia's largest independent automotive group. Operating predominantly in Indonesia, it is a provider of a full ...

  9. Ruangguru - Wikipedia

    en.wikipedia.org/wiki/Ruangguru

    Ruangguru (a play of the phrase ruang guru, literally "teachers' office") was founded in April 2014 by Adamas Belva Syah Devara and Muhammad Iman Usman to aid students to find various tutors online. [4] [5] As of August of the same year, there were more than one thousand teachers registered. Ruangguru was also funded by East Ventures.