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v. t. e. Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...
www.cpib.gov.sg. The Corrupt Practices Investigation Bureau (CPIB) is an independent agency of the Government of Singapore responsible for the investigation and prosecution of any possible serious or complex fraud and corruption in Singapore. The CPIB has the mandate to investigate into any acts or forms of corruption in the public and private ...
Service recovery is an organization's resolution of problems from dissatisfied customers, converting those customers into loyal customers. [1] It is the action a service provider takes in response to service failure. [2] By including customer satisfaction in the definition, service recovery is a thought-out, planned process of returning ...
www.simc.com.sg. Singapore International Mediation Centre (SIMC) is an independent not-for-profit organisation in Singapore providing mediation services, through its panel of international mediators, to parties wishing to resolve their cross-border commercial disputes amicably. The centre is housed at Maxwell Chambers .
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A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a problem with a product or service. [2]
v. t. e. The Republic of Singapore is generally perceived as one of the least corrupt countries in the world. Cases are mostly handled by the Singapore Corrupt Practices Investigation Bureau (CPIB), a government agency in Singapore that investigates and prosecutes corruption in the public and private sectors. [1]
trip.com. Trip.com is a multinational travel service conglomerate with 45,000 employees. It is one of the world's largest online travel agencies with over 400 million users worldwide, and also the parent of Skyscanner. It is headquartered in Singapore. [1][2] The site provides booking services for flights, hotels, trains, car rentals, airport ...