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The Corrupt Practices Investigation Bureau (CPIB) is an independent agency of the Government of Singapore responsible for the investigation and prosecution of any possible serious or complex fraud and corruption in Singapore. The CPIB has the mandate to investigate into any acts or forms of corruption in the public and private sectors in ...
v. t. e. Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...
Service recovery. Service recovery is an organization's resolution of problems from dissatisfied customers, converting those customers into loyal customers. [1] It is the action a service provider takes in response to service failure. [2] By including customer satisfaction in the definition, service recovery is a thought-out, planned process of ...
Service recovery paradox. The service recovery paradox (SRP) is a situation in which a customer thinks more highly of a company after the company has corrected a problem with their service, compared to how they would regard the company if non-faulty service had been provided. The main reason behind this thinking is that successful recovery of a ...
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A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a problem with a product or service. [2]
Community Mediation Centre logo. The Community Mediation Centres (CMCs) in Singapore come under the purview of the Ministry of Law.The work of the CMCs is overseen by the Community Mediation Unit (CMU), a department set up within the Ministry of Law to run CMCs’ day to day operations as well as promote the use of mediation in Singapore.
Travel agency in Taiwan. A travel agency is a private retailer or public service that provides travel and tourism -related services to the general public on behalf of accommodation or travel suppliers to offer different kinds of travelling packages for each destination. Travel agencies can provide outdoor recreation, arranging logistics for ...