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An investigation reveals how Amazon has made it harder to cancel Prime memberships over the years, using 'dark patterns' to reduce user churn. The Norwegian Consumer Council and other...
Federal regulators say Amazon uses manipulative techniques to enroll shoppers into Prime memberships that are purposefully hard to cancel.
Last week, the Federal Trade Commission sued Amazon, saying the company tricked people into signing up for its premium service, Prime, and then deliberately made that service hard to...
Amazon was sued Wednesday by the Federal Trade Commission (FTC) for what it called a yearslong effort to enroll consumers without consent into its Prime program and making it difficult for...
The FTC accuses Amazon of using dark patterns to enroll and retain customers in its Prime program without their consent. It claims Amazon made it hard to cancel Prime subscriptions and...
The Federal Trade Commission sued Amazon on Wednesday for what it called a years-long effort to enroll consumers without consent into its Prime program and making it difficult for them to cancel their subscriptions.
In a statement, Amazon said it "makes it clear and easy for Prime members to cancel their subscription at any time, whether through a few clicks online, a quick phone call or by turning off auto ...
The Federal Trade Commission is taking action against Amazon.com, Inc. for its years-long effort to enroll consumers into its Prime program without their consent while knowingly making it difficult for consumers to cancel their subscriptions to Prime.
Federal regulators have sued Amazon, alleging that the company for years "tricked" people into buying Prime memberships that were purposefully hard to cancel.
The Federal Trade Commission sued Amazon on Wednesday for what it called a years-long effort to enroll consumers without consent into its Prime program and making it difficult for them to...