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2. Amazon axed more than 100 customer service managers in ... - AOL

   www.aol.com/finance/amazon-axed-more-100...

   The cuts affected more than 100 customer service managers working in Level 5 and Level 6 middle management positions both in call centers and virtually. Impacted employees worked mainly in either ...

3. Amazon customer service workers are scared AI will replace ...

   www.aol.com/finance/amazon-customer-workers...

   Workers across the U.S. are worried that they could be replaced by AI, and a new feature story about Amazon from Fortune ’s Jason Del Rey shows what those fears look like up close. The company ...

4. Layoffs, abusive calls, and AI fears: Inside the front lines ...

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   At the lower level, Amazon customer service agents, or CSAs, get paid hourly (from just north of $15 to a couple of dollars over $20 in the U.S.) to respond by phone, email, chat, and social to ...

5. Criticism of Amazon - Wikipedia

   en.wikipedia.org/wiki/Criticism_of_Amazon

   The listing was approved within two hours. When creating the book, Amazon's Kindle publishing service suggested a stock cover image that made it appear as though the book had been approved by the FDA." Reynolds wrote that a number of other real Kindle titles promoting bleach cures and other misinformation were already available on Amazon. [174]

6. Customer service representative - Wikipedia

   en.wikipedia.org/.../Customer_service_representative

   They may work in an office with a call center or in retail. [ 1][ 2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [ 3]

7. Amazon (company) - Wikipedia

   en.wikipedia.org/wiki/Amazon_(company)

   the comments feature on customer reviews was rarely used." The remaining review response options are to indicate whether the reader finds the review helpful or to report that it violates Amazon policies (abuse). If a review is given enough "helpful" hits, it appears on the front page of the product.

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