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The cuts affected more than 100 customer service managers working in Level 5 and Level 6 middle management positions both in call centers and virtually. Impacted employees worked mainly in either ...
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In the early 1980s, Bell Labs received a patent for what became AT&T's "Advanced 800 Service", a computer-controlled system where any toll-free number could point to any destination number, such as to a small business local number instead of a special InWATS line, and an itemized bill generated only for the calls the business actually received.
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