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Maharashtra. , India. Nickname. KBS. Affiliations. University of Mumbai. The Kohinoor Business School (KBS) is a business school situated at its integrated campus in Kohinoor City, Vidyavihar/Kurla (West) and offers the following two years full-time programs:
The Institute of Hotel Management, Catering Technology and Applied Nutrition (IHMCT&AN), generally known as the Institute of Hotel Management (IHM), is a multi-location public hospitality school in India. IHM is established by the Ministry of Tourism of the Government of India. It is also under the jurisdiction of the Ministry of Tourism.
v. t. e. Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...
Grievance redressal. Grievance Redressal is a management- and governance-related process used commonly in India. While the term "Grievance Redressal" primarily covers the receipt and processing of complaints from citizens and consumers, a wider definition includes actions taken on any issue raised by them to avail services more effectively.
University of Mumbai (formerly known as University of Bombay) is a public state university in Mumbai. It is one of the largest university systems in the world with over 549,000 students on its campuses and affiliated colleges. [4] [5] As of 2013, the university had 711 affiliated colleges. [6] Ratan Tata is the appointed head of the advisory ...
A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a problem with a product or service. [2]
Customer feedback management services. Customer feedback management (CFM) online services are web applications that allow businesses to manage user suggestions and complaints in a structured fashion. A 2011 study conducted by Aberdeen Group showed that companies using customer feedback management services and social media monitoring have a 15% ...
Navi Mumbai. , Maharashtra. , India. Website. www.itm.edu. The ITM Group of Institutions is a group of educational institutions in India, headquartered from Mumbai, Maharashtra, India, which is managed by the ITM Trust. It was founded in 1991 by founder and chairman Dr P. V. Ramana.