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Rural Free Delivery ( RFD ), since 1906 officially rural delivery, is a program of the United States Post Office Department to deliver mail directly to rural destinations. The program began in the late 19th century. Before that, people living in rural areas had to pick up mail themselves at sometimes distant post offices or pay private carriers ...
Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1] but towards the end, the idea of a well-performed service is that of increasing revenues.
In a conventional retail store, clerks are generally available to answer questions. Some online stores have real-time chat features, but most rely on e-mails or phone calls to handle customer questions. Even if an online store is open 24 hours a day, seven days a week, the customer service team may only be available during regular business hours.
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