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  2. United Kingdom - Wikipedia

    en.wikipedia.org/wiki/United_Kingdom

    His Majesty's Armed Forces consist of three professional service branches: the Royal Navy and Royal Marines (forming the Naval Service), the British Army and the Royal Air Force. The armed forces of the United Kingdom are managed by the Ministry of Defence and controlled by the Defence Council, chaired by the Secretary of State for Defence.

  3. Quality, cost, delivery - Wikipedia

    en.wikipedia.org/wiki/Quality,_cost,_delivery

    Quality, cost, delivery ( QCD ), sometimes expanded to quality, cost, delivery, morale, safety ( QCDMS ), [1] is a management approach originally developed by the British automotive industry. [2] QCD assess different components of the production process and provides feedback in the form of facts and figures that help managers make logical ...

  4. Full Service (book) - Wikipedia

    en.wikipedia.org/wiki/Full_Service_(book)

    Full Service: My Adventures in Hollywood and the Secret Sex Lives of the Stars is a 2012 "tell-all" book about the sex lives of Hollywood stars from the late 1940s to the early 1980s by Scotty Bowers, with Lionel Friedberg as a contributing author. Bowers makes many claims about the sex lives of many people, most of whom were associated with ...

  5. Odia literature - Wikipedia

    en.wikipedia.org/wiki/Odia_literature

    Odia literature is literature written in the Odia language, mostly from the Indian state of Odisha. The modern Odia language is mostly formed from Tadbhava words with significant Sanskrit (Tatsama) influences, along with loanwords from Desaja, English, Hindustani (Hindi/Urdu), Persian, and Arabic. Its earliest written texts date from around ...

  6. User experience - Wikipedia

    en.wikipedia.org/wiki/User_experience

    User experience ( UX) is how a user interacts with and experiences a product, system or service. It includes a person's perceptions of utility, ease of use, and efficiency. Improving user experience is important to most companies, designers, and creators when creating and refining products because negative user experience can diminish the use ...

  7. Service design - Wikipedia

    en.wikipedia.org/wiki/Service_design

    Service design is the process of creating and improving services to meet the needs and expectations of customers. [16] Service design involves creating a service concept that defines the customer's experience, as well as the physical, human, and technological resources required to deliver the service. Service design focuses on the experience ...

  8. Customer Service Excellence - Wikipedia

    en.wikipedia.org/wiki/Customer_Service_Excellence

    The Charter Mark was an award demonstrating the achievement of national standard for excellence in customer service in United Kingdom public sector organisations. Introduced in 1991, it was replaced in 2008 by Customer Service Excellence standard, with the last issued Charter Marks expiring in 2011. The Charter Mark was one of the consequences ...

  9. The customer is always right - Wikipedia

    en.wikipedia.org/wiki/The_customer_is_always_right

    The customer is always right. Marshall Field used slogans such as "Give the lady what she wants" in his Chicago department store. [citation needed] " The customer is always right " is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction. It was popularised by pioneering and successful retailers such as ...