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Troubleshooting verification code issues. Avoid and report Microsoft technical support scams. Learn how to unlock your Microsoft account and resolve 'account has been locked' error message.
To unblock your account, you'll need to reset your password. Enter the email address of the blocked account, then enter the characters you see on your screen and select Next. Enter the code generated by your authenticator app or select Use a different verification option to get a text message.
Learn how to fix problems signing into your Microsoft account. Resolve password verification, locked account, and other Microsoft account login issues.
Microsoft account help and support. Get help with signing in, locked or compromised accounts, linked accounts, closing, reopening, and updating your security info and account profile. Get Microsoft account help for billing and more
To check your account status or reactivate your account, go to the Microsoft services account reset page page and follow the on-screen instructions. See also More fixes for recent OneDrive issues. Need more help?
If your account has been hacked, use our sign-in helper tool below to help guide you to the right solutions. The tool will ask for your email address or phone number, and either show appropriate self-help, or offer the chance to talk to an agent.
Repair, return, refund, or exchange a Microsoft device. Find and lock a lost Windows device. Learn how to manage your Microsoft devices. Add, remove, register, or rename a device on your Microsoft account.
Instead of a password, you can use a security key to sign in to apps, websites, and, if you have a work or school account, even Windows. Use this section to change or reset your security key PIN. To learn more, see. Allow Windows to automatically lock your device when you're away.
Once you're able to get back into your account, review How to help keep your Microsoft account safe and secure. Here you'll find guidance for how to secure your account going forward, make it easier to reset a password, and provide additional methods you can use to verify your account.
Find your BitLocker recovery key. A BitLocker recovery key is needed when BitLocker can’t automatically unlock an encrypted drive in Windows. This key, which is a 48-digit number, is used to regain access to the drive.