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2. Wayfair CEO: AI is helping our human customer service ... - AOL

   www.aol.com/finance/wayfair-ceo-ai-helping-human...

   A virtual reality app is demonstrated at Wayfair's first store in the Natick Mall in Natick, MA on Aug. 20, 2019. (Photo by Suzanne Kreiter/The Boston Globe via Getty Images) (Boston Globe via ...

3. Wayfair and Macy's are cutting thousands of jobs as retail ...

   www.aol.com/news/wayfair-macys-cutting-thousands...

   In January of last year, Wayfair laid off about 1,750 employees — representing 10% of its global workforce at the time. It cut 870 jobs in August 2022, and 550 jobs in 2020.

4. Wayfair - Wikipedia

   en.wikipedia.org/wiki/Wayfair

   The Wayfair headquarters in the Back Bay section of Boston, Massachusetts in 2018. Wayfair Inc. is an American e-commerce company based in Boston, Massachusetts [6] that sells furniture and home goods online. Formerly known as CSN Stores, it was founded in 2002, and currently offers 14 million items from more than 11,000 global suppliers. [3]

5. Retailer Wayfair jumps on job cut plans, upbeat 2024 core ...

   www.aol.com/news/online-furniture-retailer...

   CEO Niraj Shah said Wayfair's aim is to maximize the company's free cash flow and potentially reduce its total share count. Retailer Wayfair jumps on job cut plans, upbeat 2024 core profit ...

6. Customer service representative - Wikipedia

   en.wikipedia.org/.../Customer_service_representative

   They may work in an office with a call center or in retail. [1][2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]

7. Niraj Shah - Wikipedia

   en.wikipedia.org/wiki/Niraj_Shah

   Shah co-founded Wayfair in 2002 with his Cornell classmate, Steve Conine, [2] and has been its CEO since its inception. [1] [4] Shah was included in the Fortune list of "40 under 40" for 2013. [5] Shah was a director of the Federal Reserve Bank of Boston from 2017 to 2019. [2] [6]