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www .dca .ca .gov. The California Department of Consumer Affairs ( DCA) is a department within the California Business, Consumer Services, and Housing Agency. DCA's stated mission is to serve the interests of California's consumers by ensuring a standard of professionalism in key industries and promoting informed consumer practices.
Chime Financial, Inc. is a San Francisco–based financial technology company that partners with regional banks to provide certain fee-free [4] [5] mobile banking services. The company offers early access to paychecks, negative account balances without overdraft fees, [2] high-yield savings accounts, [5] peer-to-peer payments, [6] and an interest-free secured credit card. [7]
Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1] but towards the end, the idea of a well-performed service is that of increasing revenues.
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A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a problem with a product or service. [ 2]