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4. Seek solutions and compromises. Unhappy customers are a part of doing business. However, it doesn’t mean it’s all over. Sometimes, great conflict resolution and communication skills can ...
Critical incident technique. The critical incident technique (or CIT) is a set of procedures used for collecting direct observations of human behavior that have critical significance and meet methodically defined criteria. These observations are then kept track of as incidents, which are then used to solve practical problems and develop broad ...
Microsoft Most Valuable Professional. The Microsoft Most Valuable Professional (MVP) award is given by Microsoft to "technology experts who passionately share their knowledge with the community". [1] They are awarded to people who "actively share their ... technical expertise with the different technology communities related directly, or ...
Know your customer's customer (KYCC) KYCC or know your customer's customer is a process that identifies a customer's customer activities and nature. This includes the identification of the customer's customers and assessing the risk levels associated with their activities. [6]
Capability Management is the active management, over time, of the portfolio of capabilities in a firm – their development and depreciation in conscious response to changes in the business environment. Capability management is an approach that uses the organization's customer value proposition to establish performance goals for capabilities ...
Microsoft Producer for PowerPoint 2003" was a free plug-in from Microsoft, using a video camera, "that creates Web page presentations, with talking head narration, coordinated and timed to your existing PowerPoint presentation" for delivery over the web. [244]
Solution selling. Solution selling is a type and style of sales and selling methodology. Solution selling has a salesperson or sales team use a sales process that is a problem-led (rather than product-led) approach to determine if and how a change in a product could bring specific improvements that are desired by the customer.
A web page from Wikipedia displayed in Google Chrome. The World Wide Web (WWW or simply the Web) is an information system that enables content sharing over the Internet through user-friendly ways meant to appeal to users beyond IT specialists and hobbyists. [1]
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