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  2. 10 Tips for Handling Difficult Clients - AOL

    www.aol.com/10-tips-handling-difficult-clients...

    4. Seek solutions and compromises. Unhappy customers are a part of doing business. However, it doesn’t mean it’s all over. Sometimes, great conflict resolution and communication skills can ...

  3. Critical incident technique - Wikipedia

    en.wikipedia.org/wiki/Critical_incident_technique

    Critical incident technique. The critical incident technique (or CIT) is a set of procedures used for collecting direct observations of human behavior that have critical significance and meet methodically defined criteria. These observations are then kept track of as incidents, which are then used to solve practical problems and develop broad ...

  4. SWOT analysis - Wikipedia

    en.wikipedia.org/wiki/SWOT_analysis

    t. e. In strategic planning and strategic management, SWOT analysis (also known as the SWOT matrix, TOWS, WOTS, WOTS-UP, and situational analysis) [1] is a decision-making technique that identifies the strengths, weaknesses, opportunities, and threats of an organization or project. SWOT analysis evaluates the strategic position of organizations ...

  5. WebQuest - Wikipedia

    en.wikipedia.org/wiki/WebQuest

    Webquest templates allow educators to get a jump start on the development of WebQuest by providing a pre-designed format which generally can be easily edited. These templates are categorized as "Framed" or "Unframed," and they can have a navigation bar at the top, bottom, left, or right of the content. [8] [9]

  6. What could a dockworker strike mean for cargo and ... - AOL

    www.aol.com/news/could-dockworker-strike-mean...

    The strike would cover workers who handle cargo containers. Cargo analysts are expecting the biggest impact in ports where a large portion of their shipments arrive by container.

  7. Microsoft PowerPoint - Wikipedia

    en.wikipedia.org/wiki/Microsoft_PowerPoint

    In 2003, he published a widely-read booklet titled The Cognitive Style of PowerPoint, revised in 2006. [19] Tufte found a number of problems with the "cognitive style" of PowerPoint, many of which he attributed to the standard default style templates: [19] PowerPoint's convenience for some presenters is costly to the content and the audience.

  8. Professional ethics - Wikipedia

    en.wikipedia.org/wiki/Professional_ethics

    Professional ethics encompass the personal and corporate standards of behavior expected of professionals. [1] The word professionalism originally applied to vows of a religious order. By no later than the year 1675, the term had seen secular application and was applied to the three learned professions: divinity, law, and medicine. [2]

  9. Professional development - Wikipedia

    en.wikipedia.org/wiki/Professional_development

    In a broad sense, professional development may include formal types of vocational education, typically post-secondary or poly-technical training leading to qualification or credential required to obtain or retain employment. Professional development may also come in the form of pre-service or in-service professional development programs.

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