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2. Customer service - Wikipedia

   en.wikipedia.org/wiki/Customer_service

   The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". [2] Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention.

3. Customer experience - Wikipedia

   en.wikipedia.org/wiki/Customer_experience

   [10] Barbara E. Kahn, Wharton's Professor of Marketing, [11] has established an evolutional approach to customer experience as the third of four stages of any company in terms of its customer centricity maturity. These progressive phases are: Product orientation: Companies manufacture goods and offer them in the best way possible.

4. Job characteristic theory - Wikipedia

   en.wikipedia.org/wiki/Job_characteristic_theory

   Job characteristics theory is a theory of work design.It provides “a set of implementing principles for enriching jobs in organizational settings”. [1] The original version of job characteristics theory proposed a model of five “core” job characteristics (i.e. skill variety, task identity, task significance, autonomy, and feedback) that affect five work-related outcomes (i.e ...

5. Retail Workers Share 8 Characteristics of an Ideal Customer - AOL

   www.aol.com/finance/retail-workers-share-8...

   If you follow these eight ways to be a model customer — ideas from r/RetailHell workers, by the way — you can rest assured that you’re making service workers' lives a little bit less hellish.

6. Kano model - Wikipedia

   en.wikipedia.org/wiki/Kano_model

   An example of this would be a milk package that is said to have ten percent more milk for the same price will result in customer satisfaction, but if it only contains six percent then the customer will feel misled and it will lead to dissatisfaction. Examples: In a car, acceleration. Time taken to resolve a customer's issue in a call center.

7. Halo effect - Wikipedia

   en.wikipedia.org/wiki/Halo_effect

   The halo effect refers to the tendency of evaluating an individual positively on many traits because of a shared belief. [ 12 ] It is a type of immediate judgment discrepancy, or cognitive bias , in which a person making an initial assessment of another person, place, or thing will assume ambiguous information based upon concrete information.