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A closed-ended question refers to any question for which a researcher provides research participants with options from which to choose a response. [1] Closed-ended questions are sometimes phrased as a statement which requires a response. A closed-ended question contrasts with an open-ended question, which cannot easily be answered with specific ...
Customer support. Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9] These services may even be provided at the place in which the ...
Receptionist. A receptionist is an employee taking an office or administrative support position. The work is usually performed in a waiting area such as a lobby or front office desk of an organization or business. The title receptionist is attributed to the person who is employed by an organization to receive or greet any visitors, patients, or ...
Then the next time you get a commitment from a customer service representative to resolve a problem you'll have your own record of the discussion. Show comments Advertisement
Closed-loop communication is a communication technique used to avoid misunderstandings. When the sender gives a message, the receiver repeats this back. The sender then confirms the message, commonly using the word “ yes ”. When the receiver incorrectly repeats the message back, the sender will say “negative” (or something similar) and ...
A service-level agreement is an agreement between two or more parties, where one is the customer and the others are service providers. This can be a legally binding formal or an informal "contract" (for example, internal department relationships). The agreement may involve separate organizations or different teams within one organization.
Remittances are a multibillion-dollar economy you’ve probably never considered. According to the World Bank, emigrants from low- and middle-income countries sent over $669 billion back to their ...
When it comes to manning the phone banks as a customer service representative, you have to have patience, a desire to help the customer resolve any issues and, most importantly, a sense of humor.