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2. Voice over IP - Wikipedia

   en.wikipedia.org/wiki/Voice_over_IP

   Voice over Internet Protocol ( VoIP ), [ a] also called IP telephony, is a method and group of technologies for voice calls for the delivery of voice communication sessions over Internet Protocol (IP) networks, [ 2] such as the Internet. The broader terms Internet telephony, broadband telephony, and broadband phone service specifically refer to ...

3. Interactive voice response - Wikipedia

   en.wikipedia.org/wiki/Interactive_voice_response

   Interactive voice response. Interactive voice response ( IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad. In telephony, IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition ...

4. Business telephone system - Wikipedia

   en.wikipedia.org/wiki/Business_telephone_system

   A business telephone system is a telephone system typically used in business environments, encompassing the range of technology from the key telephone system ( KTS) to the private branch exchange ( PBX ). A business telephone system differs from an installation of several telephones with multiple central office (CO) lines in that the CO lines ...

5. Telephone exchange - Wikipedia

   en.wikipedia.org/wiki/Telephone_exchange

   A telephone exchange, also known as a telephone switch or central office, is a crucial component in the public switched telephone network (PSTN) or large enterprise telecommunications systems. It facilitates the interconnection of telephone subscriber lines or digital system virtual circuits, enabling telephone calls between subscribers.

6. Operating system - Wikipedia

   en.wikipedia.org/wiki/Operating_system

   An operating system ( OS) is system software that manages computer hardware and software resources, and provides common services for computer programs . Time-sharing operating systems schedule tasks for efficient use of the system and may also include accounting software for cost allocation of processor time, mass storage, peripherals, and ...

7. Call forwarding - Wikipedia

   en.wikipedia.org/wiki/Call_forwarding

   Call forwarding. Call forwarding, or call diversion, is a telephony feature of all telephone switching systems which redirects a telephone call to another destination, which may be, for example, a mobile or another telephone number where the desired called party is available. Call forwarding was invented by Ernest J. Bonanno.