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Sabre (travel reservation system) Sabre Global Distribution System, owned by Sabre Corporation, [1] is a travel reservation system used by travel agents and companies to search, price, book, and ticket travel services provided by airlines, hotels, car rental companies, rail providers and tour operators. Originally developed by American Airlines ...
Service recovery. Service recovery is an organization's resolution of problems from dissatisfied customers, converting those customers into loyal customers. [1] It is the action a service provider takes in response to service failure. [2] By including customer satisfaction in the definition, service recovery is a thought-out, planned process of ...
A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a problem with a product or service. [2]
Hyatt did not reply to requests for comment on cleaning frequency, while Marriott said, “In the U.S. and Canada, how often housekeeping service is provided varies by hotel segment and guests may ...
Airbnb, Inc. (/ ˌɛərˌbiːɛnˈbiː / AIR-BEE-en-BEE) is an American company operating an online marketplace for short-and-long-term homestays and experiences in various countries and regions. The company acts as a broker and charges a commission from each booking.
Booking.com is one of the largest online travel agencies. [1][2] It is headquartered in Amsterdam, and is a subsidiary of Booking Holdings. Booking.com provides lodging reservation services for approximately 3.4 million properties, including 475,000 hotels, motels, and resorts and 2.9 million homes, apartments in over 220 countries and ...
Form book. A form book is a tool used by attorneys in the United States to aid in the filing of pleadings, motions and other legal documents with a court or similar decision-making body. [1] A form book may be a bound volume or binder containing loose-leaf pages, containing forms, clauses and model documents that the attorney might use when ...
Quality management system. A quality management system (QMS) is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. It is aligned with an organization's purpose and strategic direction (ISO 9001:2015). [1] It is expressed as the organizational goals and aspirations, policies ...