Ads
related to: customer service representative job skills examples management skills and abilitieslisting.thecountyoffice.com has been visited by 1M+ users in the past month
online.ua.edu has been visited by 100K+ users in the past month
Search results
Results From The WOW.Com Content Network
They may work in an office with a call center or in retail. [ 1][ 2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [ 3]
Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [ 9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [ 9] These services may even be provided at the place in which the customer makes use of ...
Business and economics portal. v. t. e. CRM is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [ 1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which many ...
Competence (human resources) Competence is the set of demonstrable characteristics and skills that enable and improve the efficiency or performance of a job. Competency is a series of knowledge, abilities, skills, experiences and behaviors, which leads to effective performance in an individual's activities. Competency is measurable and can be ...
Knowledge, Skills, and Abilities. The Knowledge, Skills, and Abilities (KSA) framework, is a series of narrative statements that, along with résumés, determines who the best applicants are when several candidates qualify for a job. The knowledge, skills, and abilities (KSAs) necessary for the successful performance of a position are contained ...
People skills. People skills are patterns of behavior and behavioral interactions. Among people, it is an umbrella term for skills under three related set of abilities: personal effectiveness, interaction skills, and intercession skills. [ 1] This is an area of exploration about how a person behaves and how they are perceived irrespective of ...
Skills management. Skills management is the practice of understanding, developing and deploying people and their skills. Well-implemented skills management should identify the skills that job roles require, the skills of individual employees, and any gap between the two.
t. e. A core competency is a concept in management theory introduced by C. K. Prahalad and Gary Hamel. [ 1] It can be defined as "a harmonized combination of multiple resources and skills that distinguish a firm in the marketplace" and therefore are the foundation of companies' competitiveness. [ 2] Core competencies fulfill three criteria: [ 1]
Ads
related to: customer service representative job skills examples management skills and abilitieslisting.thecountyoffice.com has been visited by 1M+ users in the past month
online.ua.edu has been visited by 100K+ users in the past month