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Choose the type of help you need. Driving with Lyft. Riding with Lyft. Applying to drive.
Log in to contact us. This will help us identify you and provide the help you need. You can dispute ride charges, give feedback on unpleasant or unsafe rides, and more. Log in. I don't have an account.
Riding with Lyft. Get help for a ride We hope that all rides are seamless, but sometimes things go wrong. You can dispute a ride charge instantly, and report anything we should know about a ride or a driver. Dispute ride fare or charges. Submit feedback on driver.
Safety is our highest priority, and we’re here to help. Our Safety Team is available 24 hours a day, 7 days a week. If you need to speak to our Safety team, select ‘Contact Support’ below.
Lyft shows you fare estimates before you request a ride, so you know what to expect. To calculate the cost of your next Lyft ride, enter your pickup and drop-off location into the app before requesting a ride.
Contact the driver. When you report a lost item through the Lyft app or the link in your email ride receipt, you'll see the option to call or send a message to your driver. These options will be available for 24 hours after your ride ends.
If you need to talk with someone from our Claims Customer Care team, contact us and we’ll guide you through the process. Contact us. If you need a Post Collision Inspection due to an accident, use this form.
Select a rider from your contact list. The rider will be notified a ride was sent to them. Note: The app will request access to the requestor’s contacts the first time this option is selected. If the rider does not have a Lyft account, they'll receive a link via SMS message to create an account.
Non-law enforcement officials aware of an emergency situation should immediately and directly contact local law enforcement officials.
How to apply to become a driver. Lyft ride types overview. New driver welcome kit. Professional Black Car drivers resources.