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  2. 10 Tips for Handling Difficult Clients | AOL

    www.aol.com/lifestyle/10-tips-handling-difficult...

    4. Seek solutions and compromises. Unhappy customers are a part of doing business. However, it doesn’t mean it’s all over. Sometimes, great conflict resolution and communication skills can ...

  3. Massive open online course - Wikipedia

    en.wikipedia.org/wiki/Massive_open_online_course

    A massive open online course ( MOOC / muːk /) or an open online course is an online course aimed at unlimited participation and open access via the Web. [1] In addition to traditional course materials, such as filmed lectures, readings, and problem sets, many MOOCs provide interactive courses with user forums or social media discussions to ...

  4. Reading comprehension - Wikipedia

    en.wikipedia.org/wiki/Reading_comprehension

    Reading different types of texts requires the use of different reading strategies and approaches. Making reading an active, observable process can be very beneficial to struggling readers. A good reader interacts with the text in order to develop an understanding of the information before them.

  5. Voice of the customer - Wikipedia

    en.wikipedia.org/wiki/Voice_of_the_customer

    It is critical that the product development core team are involved in this process. They must be the ones who take the lead in defining the topic, designing the sample (i.e. the types of customers to include), generating the questions for the discussion guide, either conducting or observing and analyzing the interviews, and extracting and processing the needs statements.

  6. Reading - Wikipedia

    en.wikipedia.org/wiki/Reading

    Reading is the process of taking in the sense or meaning of letters, symbols, etc., especially by sight or touch. For educators and researchers, reading is a multifaceted process involving such areas as word recognition, orthography (spelling), alphabetics, phonics, phonemic awareness, vocabulary, comprehension, fluency, and motivation.

  7. Enshittification - Wikipedia

    en.wikipedia.org/wiki/Enshittification

    Enshittification is a re-prioritization pattern where online product and service providers experience a decline in quality over time. It is observed as platforms transition through several stages: initially offering high-quality services to attract users, then shifting to favor business customers to increase profitability, and finally focusing on maximizing profits for shareholders at the ...

  8. Sales decision process - Wikipedia

    en.wikipedia.org/wiki/Sales_Decision_Process

    Sales decision process is a formalized sales process companies use to manage the decision process behind a sale. SDP “is a defined series of steps you follow as you guide prospects from initial contact to purchase.”. [1] This method includes planning specific timelines and milestones at the beginning of a sale, both internally and with the ...

  9. Sales process engineering - Wikipedia

    en.wikipedia.org/wiki/Sales_process_engineering

    Sales process engineering is intended to design better ways of selling and make salespeople's efforts more productive. It has been described as "the systematic application of scientific and mathematical principles to achieve the practical goals of a particular sales process". [1] Paul Selden pointed out [1] that in this context, sales referred ...