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we are new in Etsy community and we hope we are doing the right thing to start this discussion we started a few months ago and we have made some sells every time we are oblige to ask for the telephone number because every shipping company need it sometimes the client is very quick to reply , sometim...
All of express shipping companies require phone numbers to deliver packages, but there's no mandatory field for phone number on the check-out. Not always buyers notice my messages when I ask for phone numbers and it can delay the deliveries even up to few weeks.
Etsy offers phone support from 7 am – 10 pm EST, seven days a week, the Etsy spokesperson told EcommerceBytes, and chat support is available 24 hours a day, seven days a week. “We are committed to supporting our 2.7 million sellers, particularly during this challenging time,” she said.
Hi Maryanne, just figured they got my phone number from paypal but no one has ever called me before, so I found that totally weird.
Ive been emailing etsy customer service about multiple issues on the etsy site, its been long OVER a week ...
I have the Etsy seller app on my phone but I am thinking about adding an extra level of customer service. This would probably only work as incoming to me (I have unlimited text plan) though eBay does provide a customer phone number, I don't see Etsy does.
Etsy is by far the worst when it comes to customer service. No number to call. Its hit or miss if they respond, and when they do they give you a copy paste response and just direct you to read something, without even answering your questions. When you tell them youve already read it, and are seeking a human solution to the problem they ghost you.
There is no phone number. Emails take over a week for a response, if at all. I have had an undisputed DMCA on the same item THREE TIMES. Twice I have countered the claim and put the item back up and THREE times they have removed it. An undisputed DMCA allows you to keep it up. Etsy is now block...
These days the buyer phone number is mandatory for international shipping. I have to message everyone asking for their contact number. Most people don't reply because they probably fail to check their messages. Is there any way Etsy can make buyer phone numbers mandatory while placing the order. Any...
Talking over the phone, a customer might think they said one thing, but didn't actually mention it. Or I might think I heard turquoise when a customer believes she said teal. Phone communication complicates the custom order process and interferes with me providing the best possible customer service.
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